EdgeTalk Voice Logger

• Hassle free voice logging capabilities for your business
• Proactive quality assurance and compliance for your call centre
• Quality insights using analytics on your call centre interactions.

Features

• Automatic Unified Call Recording (Inbound & Outbound)
• Compatible with any IP, PRI, Analog Lines
• Web based Reporting , wave file player and configuration management
• Reports in various formats
• Comprehensive search and filter options
• Detailed analytics appending SMDR call information
• Automatic back up
• Scheduled email for Alerts
• Alerts based on various parameters
• Phone book option

Custom Features

• Real time call snooping
• Recording beep
• Welcome, After Office messages
• End call surveys