EdgeTalk telecom products are built on data analytics platform providing users with effective analytics of every aspect of their contact center operation. Measuring and plotting various performance parameters aids management to provide better customer experience and optimize resource utilization.
We develop innovative and customized telecom solutions equipping our customers to have a better view of their business progress. We strive to make the digital journey of our customers smooth and enriched by latest cutting edge technology inputs enabling them to efficiently serve their customers. In addition to our standard telecom solutions we help our customers to bridge the legacy solutions by re-engineering the process flows and inter connecting them to provide the latest and updated information available to all concerned.
OmniChannel communication suite to help your customer care team. Integrated Voice, telegram, whatsapp, fb chat etc channels as a single channel of communication. Options for integrating Speech to Text and advanced automated analytics on customer interactions.
Call Recording at Ease for your Business Multi Channel Voice recording from Analog, Digital and VoIP lines
More than a Call billing Solution - Call Billing Solution built natively on big data analytics platform.
Extremely pleased with your excellent customer service skills. It was also a pleasure working with the team, as they were very professional and helpful. For my first experience with EdgeTalk, it was amazing! Thanks for having such great people working for you!
sales@edgetalk.in
+91 9526040930