EdgeTalk Call Data Analytics – Call Billing

EdgeTalk Call Data Analytics can be used by small companies to big enterprises for identifying and retrieving effective business intelligence from the call data details.
The call data records your business generates provide pointers to new leads, satisfied/ dissatisfied Customer service, employee performance and other useful information when proper analytics
is done.
Using the call data analytics solution you will get a holistic view of how your business is progressing and which areas you need to fine-tune to improve the total business.

• User Friendly Web Interface
• Customizable Dashboard
• Extensive Reporting options
• Advanced searching and filtering options
• Multi User and fine grained access to each users
• Disaster recovery and Data backup
• Various alerting based on user defined conditions